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Femplay Policies & Information |
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Discreet Shipping |
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Your order is shipped
priority express courier next working day delivery via Australia
Post. This guarantees next working day delivery to metropolitan areas if order is
received online before 3PM AEST time.
Delivery is guaranteed next working day from our warehouse in
to all major Australian metropolitan areas. All other areas areas
are still sent express post, ensuring fast delivery. To check
whether your area is included in the next day Australia Post Express
region click
here.
Rest assured that neither the courier nor anyone associated
with the delivery of the parcel is aware of its contents or
origin. All packages are simply and discreetly labelled with
no reference to FemPlay. The return address on the packaging
is not associated with FemPlay. You have nothing to worry about!
The parcel is packaged to prevent discovery of the contents
by interpretation (such as trying to feel the packaging). It
will arrive in a standard Australia Post Express courier bag.
In the event the courier is unable to deliver to the address
supplied, the parcel may be collected from your nearest Australia
Post store. Relax, this is most discreet and private way to
purchase adult toys! |
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Stock Policy |
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Our stock system is simple - if an item is in stock on our website, it is in our Brisbane warehouse ready for Same Day Express Shipping Australia wide. Once you have placed your online order, it will be picked
and packed for immediate overnight delivery.
This policy ensures there are no disappointments in searching
for a product and adding it to your cart, only to find its
not available - or worse, that its been backordered for a
month! It won't happen at Femplay. |
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Privacy & Confidentiality |
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Your privacy is absolutely our number one priority and consideration at all times. Privacy, security and discretion are the fabric of Femplay! We will never under any circumstances release your personal details, ordering information or any other collected data to any third party whatsoever. This includes our suppliers, contractors, affiliates, partners or anyone else not employed by Femplay.
We don't even keep your personal information - Once your order is shipped, we keep the information for 5 weeks to allow for any customer service or product enquiries that may result. After that time it is automatically overwritten with "x's". All employees at Femplay have signed a confidentiality agreement that restricts them discussing with any person any order information or customer details.
With regards to unsolicited emails from us, please note that this will not happen! When you place an order, we request the minimum personal details necessary to deliver the product including delivery address, contact name and an email address for order status updates. This email address will be used strictly to communicate the status of the order, and for other order specific customer service tasks |
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Secure Ordering |
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Throughout the
entire ordering process your credit card details and other
personal information such as cardholder name are encrypted with 128bits SSL (Secure Sockets Layer) protection. No geek
in the world has ever successfully broken this level of encryption!
There is just no chance of this happening, so order with confidence.
When the Femplay ordering system was designed we were happy
with this level of security, but we wanted to go one step
further. |
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Anonymity |
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No personal details such as your name, email address, delivery address and telephone numbers are retained in our database. What actually happens is that once an order is shipped, all your personal information is securely deleted from our database. There is no record of your purchase, except for your order reference number only known to you. As your email address is also discarded, you will never receive unsolicited emails from us ever again!
Femplay does not
require the purchaser to specify their real full name, but for
shipping reasons we require a contact name (first name) for
the delivery address. You may choose to specify a nickname instead
of your real name. However, for order status purposes
you will require a real email address to receive your order number. If you prefer to not
use your real active email address, you could easily establish
an anonymous email address on services such as www.hotmail.com
or www.yahoo.com.
In most cases you will use your real credit card to purchase
the product. However, we do not store your credit card number
in full. Only the first 4 and the last 4 digits are stored in
our system. This is used to confirm the card number if we later
need to raise a refund. Your card is charged for a moment then
all identifying details discarded.
Only Femplay provides 100% Anonymous
ordering. As we accept money orders for purchases, you
may place your order using a non de plume or nickname, then
visit your local Australia PostShop to purchase a money order
for the order amount. Placing your Nickname on the money order,
and posting it to the address that will be emailed to you will
complete the order. The goods will be shipped to the nickname
and address on your order. |
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Disclaimer |
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| Except as expressly stated herein, BBH Corp Pty Ltd trading as Femplay Australia expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to BBH Corp Pty Ltd arising from any product sold by Femplay shall be the price of the product ordered. In no event shall BBH Corp Pty Ltd, its directors, officers, employees or other representatives be liable for special, indirect, consequential, exemplary or punitive damages related to any product sold. All adult products sold on this site are sold as novelties.
By purchasing from this site you declare you are an adult at least 18 years of age and can lawfully enter into and form contracts under Australian law.
Due to the personal nature of the products we sell, unfortunately we cannot offer refunds or returns for any products purchased. Any returns for faulty or defective products should be made within 30 days of purchase by contacting us via email or telephone, or via the website. Please contact us before returning any items and please be sure to purchase new batteries as this is the cause of the problem in most cases. Every product we sell is tested with the batteries provided before it leaves our warehouse to minimise any inconvenience caused with faulty goods. |
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