Many Adult Stores appear to be pretty similar. Vibrators…check, dildos…check, but it’s not until you dig a little deeper that you can separate the good from the bad. So whether you decide to buy from Femplay or not (and we really hope you do!) here’s a few tips to help you make a decision.
One of the first things that you have to think about is if you want to go to an adult store or
shop online. There is definitely personal opinion on this, but we believe more and more people are finding shopping online is a far more pleasurable experience.
You have the privacy of your own home when shopping online and you can peruse at your leisure. Whilst at an adult store, you don’t have the anonymity that you have when shopping online and you can feel embarrassed by being seen going into one.
Unfortunately things we sell break sometimes. We try to avoid this situation by testing 
products thoroughly before we decide to stock them and many products simply don’t make the cut.
Many sites try to stock everything including some very poor quality cheap toys that won’t provide a satisfying experience and have a very high failure rate.
If you do have a problem with a product it is really important to be able to contact someone. Femplay provides a toll free 1800 number or you can contact our dedicated customer service staff via email or our website contact form.
Most sites don’t have customer service staff and many are not even based in Australia. Their products might be a little bit cheaper, but they won’t provide the level of service that Femplay can when you really need it.
Femplay is so confident in the products we sell that we pay for postage both ways on faulty items. That’s right! If your item is faulty within the warranty period you can send it to us for free and we will ship it back to you for free.
Warehousing versus Drop shipping
Femplay has a bricks and mortar warehouse based just south of Brisbane. This means that
everything on our site is in stock at our warehouse and ready to ship to you.
Drop shipping is where a site does not hold stock and displays products that are available (hopefully) at their supplier. When you order they place an order with the supplier who either ships it directly to you or to the supplier then to you.
This means that you will often not get your order as quickly as with Femplay and you are more likely to order products which are not actually available.
Drop shippers often don’t have customer service staff, stock, warehousing and we have seen them come and go every year. At Femplay we’ve been in business for over 10 years and will always be here to help if you need assistance.
There is no middle man with Femplay. We are here to help you with all your enquiries and needs. If it’s your first time and don’t really know what you want, contact us we are here to help. If you are looking to spice things up and don’t know where to start check out some of our blogs for some kinky suggestions.
All of us at Femplay believe in what we do and what we offer and we are very passionate
about it. We are very lucky to be in a position to be able to provide fantastic service, quality products, great advice and discreet delivery.
You won’t find this kind of dedication with any other online adult store. So give us a chance, you won’t be disappointed.