Femplay has a no hassle approach to faulty returns. If a product you purchase from us is faulty within the warranty period we will replace it and pay the postage both ways.
Most problems with products are related to batteries, not a fault with the toys, so before returning an item, please ensure:
- The batteries are inserted the right way.
- The batteries have plenty of charge, preferably try a fresh set of heavy duty batteries.
- The plastic case around the batteries has not been removed.
- The battery compartment is done up tight where applicable.
These things account for the vast majority of reported faults.
If your issue still exists please contact us either by email or phone and we can provide further assistance and arrange a replacement if necessary.
We are very sorry if you do have problems with a purchase, but please rest assured that we are fully committed to fixing your problem as quickly as possible. Please make sure you try the tips above before sending products back to us as you may need to pay return postage if products are not faulty.
Femplay is 100% committed to our customer service and our returns policy is designed to provide further peace of mind when purchasing from Femplay.
Change of mind
For obvious health and hygiene reasons we are unable to accept any returns that have been opened as they can not be resold. We have to be extremely strict with this policy as I am sure most customers would not like to have purchased a product of this nature when someone else has already owned this as unfortunately we are unable to accept everyone’s claim that their item remained unopened and unhandled as most of our stock does not come sealed in a way to prove this.
However, if the product is packaged by the manufactured as sealed and it has clearly not been tampered with, you may return it for an exchange or refund. Please be aware that you will be required to pay postage in relation to your choice.
Please understand we have this policy in place to protect you, our customer and your health and wellbeing.