Due to a Slight Technical Issue: Please be aware that some deliveries may be delayed at this time.

Frequently Asked Questions (FAQs)

Question & Answers for Product

Q.  What happens if items are out of stock?
A. 

If you would like to be notified when the product is back in stock, please enter your email in the space provided beside the product and you will receive an email as soon as the product is available to order again.

Q.  What company name will appear on my credit card, as being the transaction name on my statement? Femplay or a different name?
A. 

The transaction will appear on your credit card statement as 'B** CORP Pty Ltd'.

Q.  Will I be contacted after my order is placed?
A. 

You will receive a confirmation email as well as an Australia Post tracking number email.

Q.  How old do you have to be to buy sex toys?
A. 

You must be 18 years or older to place an order at Femplay.  We are a verified Restricted To Adults website which assists parents to prevent minors from viewing age-inappropriate content through parental filtering on their computer devices.

Q.  Where is Femplay based?
A. 

The Femplay warehouse is located in Brisbane, Queensland, Australia.

Q.  What are your bank details for direct deposit?
A. 

BBH Corp Pty Ltd

Account BSB: 014688

Account Number: 451173824

Q.  Can I trust Femplay with my credit card details?
A. 

Your credit card order is actually processed by Merchant Warrior which is a large payment gateway provider in Australia. They process the transaction, but they are not privy to your contact details, or even your credit card details!

Q.  What will the package look like when it arrives?
A. 

All of our orders are shipped very discreetly via Australia Post and will arrive in opaque white weatherproof satchels, with your name and address on the label and our return address.

The products you order may be wrapped in cardboard for protection, then wrapped in bubble wrap. There is no way to feel the contents, and the warehouse is very careful to ensure there is absolutely no giveaway that the parcel contains adult products.

Q.  How long will it take to pack and ship my order?
A. 

If you can add an item to your cart at Femplay and purchase it, then it means its in stock! Therefore, all orders received by 2PM AEST (Brisbane time) are dispatched via Australia Post on the same day. This means if you are in metropolitan Sydney or Melbourne for example, and you order at 1.30PM and choose the express delivery option, your order would be received the NEXT WORKING DAY.

We have dedicated warehouse staff who are waiting to pack the order the moment its confirmed. The only exception to this is public holidays and weekends, when the order will be packed and shipped on the next working day.

Q.  What if I am not home when Australia Post delivers the parcel?
A. 

If you are not at home for delivery, a card will be placed in your mailbox for collection at your nearest PO.  Alternatively, you can register for a parcel locker through Australia Post and use this address for delivery.

When you collect the parcel, there is nothing to indicate it is from Femplay whatsoever. The return address is a parent company which runs multiple online stores, and is non-descript.

Q.  Do I get a user name and password when I purchase something? Do I have to enter my address with each order?
A. 

You are able to create an account to avoid re-entering your delivery details each time.

However, you are also able to checkout out as a guest, with no need for a username and password.

Q.  If my purchase is under $100.00, what is the cost of shipping within Australia?
A. 

Standard shipping is $9.99 and express shipping is $14.99.

Q.  Hi I was wondering is it possible to get an exchange or refund on any items?
A. 

For obvious health and hygiene reasons we are unable to accept any returns as once this has been in your possession they can not be resold.

Q.  How can I check whether my direct deposit payment has been received?
A. 

We check our direct deposits every morning so your order is packed and shipped once your payment has arrived into our account.

Q.  Do you ship to overseas from Australia?
A. 

Not at the moment. Sorry!

Q.  What payment methods do you accept?
A. 

We accept Visa, Mastercard, American Express, Afterpay and Zippay, and we also take direct deposits into our bank account via any branch of ANZ, or by internet banking.

We also accept phone orders on 1800 071 267.

Q.  What if I have just received my device and it is faulty?
A. 

We stand by the products we sell and not only do we replace faulty items within the warranty period, we pay for postage both ways if a product is faulty. We recommend trying your toy with brand new heavy duty batteries however as faulty and flat batteries account for the vast majority of problems.

Please refer to our Returns Policy.

Q.  Can I track my parcel online?
A. 

Absolutely, you just need to add your email address to your order and tracking details for your order will be sent to you once it's shipped.

Q.  Can I have the option to enclose a note with my purchase if the item is a gift for another person?
A. 

Yes you can. Please email us at service@femplay.com.au as soon as you have placed the order. Please provide the order number and the 'note' you would like to be added into the parcel.

Q.  If I get my parcel sent straight to my local post office, will they still leave a card at my address?
A. 

You have to make arrangements with your post office to receive a parcel at that location. Usually, it is a parcel collect service or PO Box. If you have these arrangements you usually receive and email or text informing of the delivery of your parcel.

If you do not make arrangements, the Post Office will return your parcel to the sender and you will not be contacted.

Q.  My email address was wrong. So, I didn't receive details of how to track order. Can you please explain how to track it.
A. 

Send an email to service@femplay.com.au with all your details - name and order number and we can send your tracking number to you.

Q.  I want to buy a gift for my wife. Will there be anything in the order that will indicate who bought the gift?
A. 

When filling out your shipping details on your order it will show billing address first. If you want to only have the persons name who it is being sent to only fill in this area. But if you wish to have your name and the receivers name you must untick the "ship to same address" and fill out both billing and shipping address.

Q.  Is there a retail location I can go to?
A. 

No, we are an online experience only.